Returns and refunds

The short version

Return anything unused within 7 days of delivery and we will refund you in full. We arrange the pickup and we pay for it. The 7 days run from the day the parcel reaches you, not from the day you ordered.

How to start one

Open your order using order tracking, choose the items you are sending back and tell us why. We will email a pickup slot within two working days.

Condition

Items need to be unused and in their original packaging, with any dust bag and hardware included. Signs of ordinary handling are fine; signs of wear are not.

Refunds

Once the item reaches us and passes a check, we refund to your original payment method within five working days. Your bank may take a few days more to show it. You get the whole amount back: delivery was free on the way out and the pickup is ours on the way back, so there is nothing held off the refund.

Cancellations

You can cancel any order that has not yet been dispatched for a full refund. Email us with your order number.

Faulty or wrong items

Tell us within 7 days of delivery, the same window as any other return. We cover collection, and we replace or refund at your choice. That is our responsibility as the seller, whoever made the product. Where the maker offers its own warranty on top of that, we pass the claim on and chase it for you.