Returns and refunds

The short version

Return anything unused within 30 days of delivery and we will refund you. We arrange the pickup and we pay for it.

How to start one

Open your order using order tracking, choose the items you are sending back and tell us why. We will email a pickup slot within two working days.

Condition

Items need to be unused and in their original packaging, with any dust bag and hardware included. Signs of ordinary handling are fine; signs of wear are not.

Refunds

Once the item reaches us and passes a check, we refund to your original payment method within five working days. Your bank may take a few days more to show it. Delivery charges are refunded only when the return is because something was faulty or wrong.

Cancellations

You can cancel any order that has not yet been dispatched for a full refund. Email us with your order number.

Faulty or wrong items

Tell us within seven days of delivery. We cover collection, and we repair, replace or refund at your choice. Stitching and hardware carry a two-year repair promise against manufacturing faults.